Customer Service Representative / Technical Support Representative (CSR/TSR)

Gratitude Inc

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17 hours ago

Customer Service Representative / Technical Support Representative (CSR/TSR)

1-2 Year(s)

20 - 30 Thousand p.m

Manila

Job Description

Key Skills

Customer Relations Customer Service Customer Management Customer oriented Customer Engagement Customer Care

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We are currently seeking experienced and customer-focused professionals to join our growing team as Customer Service Representatives / Technical Support Representatives for a leading E-Signature Software Account. This role offers an excellent opportunity to work with a globally recognized technology platform while developing your expertise in customer service and technical support.

As a CSR/TSR, you will be responsible for delivering exceptional customer experiences by assisting clients with account inquiries, product navigation, troubleshooting concerns, and general support requests through voice, email, and chat channels. Successful candidates must possess strong communication skills, technical aptitude, and a commitment to providing high-quality service.

Key Responsibilities

• Handle customer inquiries through voice, email, and chat support channels.

• Provide timely and accurate assistance regarding account-related concerns and product usage.

• Troubleshoot technical issues and guide customers toward effective resolutions.

• Maintain detailed and accurate documentation of customer interactions.

• Ensure compliance with company policies, procedures, and quality standards.

• Collaborate with internal teams to address escalated concerns and deliver effective solutions.

• Meet and exceed established performance, productivity, and customer satisfaction metrics.

Qualifications

• Senior High School Graduate (SHS Graduate); OR

• Completed at least 2 years in College or a minimum of 72 college units; OR

• Bachelor's Degree Graduate.

• Must have at least 17 months of Customer Service experience in Voice, Email, or Chat support.

• Experience handling technical customer service accounts is highly preferred.

• Excellent verbal and written English communication skills.

• Strong problem-solving, analytical, and customer service abilities.

• Proficient in basic computer applications and navigation.

• Willing to work onsite in Bridgetowne, Quezon City.

• Willing to work on a shifting schedule, including weekends and holidays if required.

Compensation and Benefits

• Competitive salary package ranging from ₱22,000 to ₱28,000 Basic Pay.

• Career development and advancement opportunities.

• Comprehensive training and support programs.

• Dynamic and collaborative work environment.

• Exposure to a globally recognized software and technology account.

Recruitment Process

• Initial Validation

• Talkpush Assessment

• Online Examination (via Email)

• Virtual Interview Process

Virtual Processing Schedule: Monday to Friday | 10:00 AM – 6:00 PM**

Qualified applicants who meet the requirements are encouraged to submit their applications and take the next step toward building a rewarding career in the BPO and technology support industry.

Role

Customer Care Officer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Joshua Ayobamidele

Recruiter - Gratitude Inc

NA, nigeria

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