Customer Service Representative - Travel and Cruise Account

Gratitude Inc

2527 Views

1 month ago

Customer Service Representative - Travel and Cruise Account

1-2 Year(s)

Cebu Central Visayas (Lapu Lapu city)

Job Description

Key Skills

International Call Centre Travel Accounts BPO Call center Call centre voice BPO Travel Account

9 candidate(s) have already applied for this Job. Apply now

A Customer Service Representative in a Travel and Cruise Account is responsible for providing excellent customer support to individuals planning or currently experiencing travel and cruise arrangements. Key responsibilities include:

1. **Reservation Assistance:** Assisting customers in making travel and cruise reservations, including providing information on available options, pricing, and promotions.
2. **Itinerary Guidance:** Helping customers plan and organize their travel itineraries, suggesting activities, and providing information on destinations and cruise routes.
3. **Booking Modifications:** Managing changes to existing reservations, such as altering travel dates, upgrading accommodations, or making other adjustments based on customer requests.
4. **Payment Processing:** Handling customer payments, addressing billing inquiries, and ensuring accurate and secure financial transactions related to travel and cruise bookings.
5. **Travel Documentation Support:** Assisting customers with visa requirements, travel insurance, and other necessary documentation, ensuring they are well-prepared for their trips.

Qualifications

Open to all education level
Experience 1 and up (with 3 months BPO international experience)
Proven work experience as a Travel Agent
Fluency in English is a plus

Willing to work on site

Salary: 15k - 19k plus 30k Signing Bonus

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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