Customer Service Representative (Virgin Media)30k Signing Bonus

Gratitude Inc

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1 year ago

Customer Service Representative (Virgin Media)30k Signing Bonus

0-5 Year(s)

Manila (Cubao Quezon City)

Job Description

Key Skills

Customer Service

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Customer Service Representative CSR

Key Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers always.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

SHS Grad with 6mos BPO exp

HS Grad and any college level with 1yr BPO exp

Amenable to WORK ON SITE (Cubao, Quezon City)

Willing to work on shifting schedule

Willing to work with Queue management

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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