Customer Service Representative-Voice

Gratitude Inc

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1 month ago

Customer Service Representative-Voice

2-4 Year(s)

Manila (Taguig)

Job Description

Key Skills

Administration Banking Customer Relations Customer Service Office Operations Customer Management BPO Voice Process Customer oriented

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Handle inbound calls from customers regarding inquiries, requests, and concerns in a professional and courteous manner.

Make outbound calls to follow up on customer issues, provide updates, and gather feedback.

Provide accurate information about products, services, and policies to customers.

Assist customers with placing orders, processing returns, and resolving billing issues.

Troubleshoot technical problems and provide solutions or escalate to the appropriate department.

Maintain detailed records of customer interactions and transactions in the database.

Collaborate with other team members and departments to resolve complex customer issues.

Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction ratings.

Requirements

Must be willing to work onsite

Computer-literate and has excellent communication skills

Completed at least 2 years in college / HS Grad with ANY 1 year customer-interfacing work experience / completed a 2-year vocational/certificate course with ANY 1 year customer-interfacing work experience

Preferably with Banking account experience

Willing to work on shifting schedule

Role

Customer Service Analyst

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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