CUSTOMER SERVICE ROLE!!!
Gratitude IncCUSTOMER SERVICE ROLE!!!
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
URGENT HIRING FOR A CSR ROLE...!!!!!
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
Role
Manager -Customer Service
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Account- Financial, radio satellite, web hosting, retail
Gratitude Inc1 - 2 Year(s)
₱ 10 - ₱ 20K p.a
Manila, Philippines
Customer service representative(Korean Bilingual
Gratitude Inc1 - 20 Year(s)
₱ 80 - ₱ 100K p.m
Manila (Pasig), Philippines
Quality Assurance Assistance Manager Urgently Needed.
Gratitude Inc3 - 5 Year(s)
₱ 60 - ₱ 65K p.m
Manila, Philippines
CSR collection account -EXL Alabang
Gratitude Inc1 - 20 Year(s)
₱ 27 - ₱ 40K p.m
Manila, Philippines
CSR WNS company -ALM LBR Dayshift account
Gratitude Inc2 - 17 Year(s)
₱ 30 - ₱ 40K p.m
Manila, Philippines
Customer service with top bpo in Alabang
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
CSR:Telco /Healthcare Account -Teleperformance Edsa
Gratitude Inc1 - 25 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
0 - 1 Year(s)
Confidential
Manila (Cubao Quezon City), Philippines
CSR -GDS Travel account -WNS Bridgertowne
Gratitude Inc1 - 19 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Deal Desk Analyst
Gratitude Inc1 - 4 Year(s)
₱ 45 - ₱ 50K p.m
Manila, Philippines