Customer Support Executive

Gratitude Inc

491 Views

17 hours ago

1-2 Year(s)

₱ 20 - ₱ 40K p.a

Manila

Job Description

Key Skills

Adaptable Communication Time Management

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We are looking for a Customer Service Representative (CSR) to join our team for a US Electronic BPO account. The successful candidate will be responsible for handling customer inquiries and complaints, providing product and service information, and resolving technical issues in a professional and efficient manner.

Responsibilities:

Respond to customer inquiries via phone, email or chat in a timely and professional manner

Provide accurate information about products and services to customers

Resolve technical issues related to the electronic products in a timely manner

Escalate customer complaints and issues to the appropriate departments

Follow up with customers to ensure satisfaction

Maintain customer records by updating account information

Work effectively with team members to achieve goals and objectives

Qualifications:

College graduate with at least 1 year of BPO experience in a customer service role

Excellent verbal and written communication skills in English

Ability to handle high volume of calls and emails in a fast-paced environment

Strong problem-solving and decision-making skills

Knowledge of US culture and business practices is a plus

Willing to work on shifting schedules, weekends, and holidays

Salary and Benefits:

The salary for this position is within the range of 18,000-30,000, depending on experience and qualifications. The successful candidate will also receive a signing bonus of 30,000. Additionally, we offer health insurance, paid time off, and other benefits.

If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration. We are an equal opportunity employer and welcome applications from all qualified individuals.

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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