Customer Support Executive

Gratitude Inc

528 Views

13 hours ago

2-4 Year(s)

₱ 20 - ₱ 30K p.a

Manila

Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Communication Skills customer support Knowledge of MS Office – Excel, PowerPoint, Word

1 candidate(s) have already applied for this Job. Apply now

Customer Service Representative

Responsibilities :

● Enthusiastically engaging customers regarding the products and purchase process, providing a

confident and concise answer to their inquiry

● Resolve customer inquiries via email or chat within the agreed SLA.

● Providing exceptional customer service to our large base of customers

● Ensuring that all interactions and relevant information is captured in the ticket logging process

● Taking ownership & accountability of the resolution process for CS-related concerns

● Ensuring that all processes are performed as per the documented procedure

● Being able to assist other teams within our group should there be a need for additional support

Position requirements :

● Effective communication skills that create an emotional connection with the customer

● Strong customer service abilities

● Ability to provide a proactive support

● High analytical skills

● High attention to detail

● Ability to multi-task, prioritize, and manage time effectively

Qualifications :

● Bachelor’s degree

● 2+ years experience in the Insurance/ Financial/ Fintech industry and customer support

experience

● Familiar with Omnichannel CRM systems and practices

● Knowledge of the insurance investment business as an asset

● Proficient in MS Office Applications (Word, PowerPoint, and Excel)

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Vineeta Natholia

Recruiter - Gratitude Inc

NA, india

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