Customer Support Representative

Gratitude Inc

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1 day ago

Customer Support Representative

0-3 Year(s)

15 - 35 Thousand p.m

Cebu Central Visayas

Job Description

Key Skills

Inbound BPO BPO Voice Process BPO industry BPO Call center

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Job Title: Customer Support Representative

Location: Cebu

Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills and a passion for helping customers resolve their issues efficiently and effectively.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely manner.

Identify and troubleshoot problems, providing effective solutions.

Maintain a high level of customer satisfaction through active listening, empathy, and patience.

Document and update customer interactions and transactions.

Escalate unresolved issues to appropriate departments when necessary.

Provide product information and assistance with orders, billing, and returns.

Participate in training programs to enhance product knowledge and service skills.

Collaborate with team members to improve overall customer service standards.

Requirements:

Proven experience in a customer service or support role.

Strong communication skills, both written and verbal.

Ability to handle stressful situations and remain professional.

Proficiency in using customer support software and CRM systems.

Excellent problem-solving abilities and attention to detail.

Positive attitude and willingness to learn.

High school diploma or equivalent; a college degree is a plus.

Benefits:

Competitive salary and performance-based incentives.

Health and wellness benefits.

Opportunities for career growth and development.

Supportive and dynamic work environment.

HYBRID set up for those experienced candidates

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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