Customer Support Representative (Experienced BPO Professionals)
Gratitude IncCustomer Support Representative (Experienced BPO Professionals)
Job Description
Key Skills
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Company: Myglit
Location: Manila, Philippines
Salary: PHP 22,000 – PHP 28,000 / month
Employment Type: Full-time
About the Role
Myglit is actively seeking motivated and experienced BPO professionals to join our dynamic customer support team in Manila. In this role, you will be the face and voice of our international clients, ensuring high-quality service and maintaining our industry-leading performance standards.
Key Responsibilities
- Provide exceptional multi-channel support (voice, chat, or email) to address customer inquiries and concerns.
- Troubleshoot and resolve complex customer issues efficiently with a professional attitude.
Maintain high-performance metrics aligned with our target goals:- 92% Customer Satisfaction (CSAT) Rate
- 98% First Call Resolution (FCR)
- Navigate and document all customer interactions accurately within CRM software.
- Adapt smoothly to a 24/7 shift environment, including night shifts, holidays, and weekends.
Required Qualifications
- Experience: Minimum of 6 months of solid experience in a BPO / Call Center environment.
- Communication: Excellent verbal and written English communication skills.
- Technical Skills: Strong computer literacy and familiarity with CRM systems and ticketing tools.
- Problem-Solving: Proven ability to multi-task, prioritize, and manage time effectively under pressure.
What We Offer
- Competitive monthly salary of PHP 22,000 to PHP 28,000 (depending on experience).
- Performance-based incentives and attendance bonuses.
- Comprehensive Health Insurance (HMO) upon regularization.
- Paid training and clear pathways for rapid career advancement.
How to Apply
Ready to take the next step in your career? Apply na! Please send your updated resume and contact details to start your application process. gratitudehr9@gmail.com
Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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