Customer Support Specialist

Gratitude Inc

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2 months ago

Customer Support Specialist

1-5 Year(s)

₱ 20 - ₱ 25K p.m

Manila (Diliman quezon city)

Job Description

Key Skills

Customer Service Customer Engagement Customer Care customer contact management experience customer support General customer service Excellent Customer Service strong customer interfacing skills Customer Focus Customer service skills Excellent Communication, Customer Service and Empathy Skills

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Position: Customer Support Specialist (Dayshift)

Account: Lightray

Key Qualifications:

With at least one (1) year international voice BPO experience required
HS and SHS Graduates are welcome!
Good or above average English communication skills
Strong customer orientation skills
Amenable to work onsite

Key Responsibilities:

Interact with customers, providing information and assistance.
Create, manage, and drive service requests to closure.
Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
Typically handles straightforward problems/issues and refers more complex issues to senior staff.
Provide excellent customer service by focusing on providing a great experience.

Salary Package: up to 22k depending on BPO experience

For any questions, please reach out via email: jhoy@gratitudephilippines.com

Role

Customer Success Specialist

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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