Customers Service Representative

Gratitude Inc

1877 Views

4 weeks ago

Customers Service Representative

1-2 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Call Center BPO call centre

2 candidate(s) have already applied for this Job. Apply now

Paid Communication and Customer service skills training provided by our team of international Travel Professionals. Non-stop ongoing training led by our in-house Travel Gurus. Professional and fun work environment.

Paid time offs, training, transportation, and meal allowances. Extensive Benefits & Bonuses program. Guaranteed development. Monthly engaging events.

Participation in global projects for interested professionals. Class A* office in Cebu.

Responsibilities:

Processing new clients' inquiries

Cooperating with incoming clients to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations.

Following-up - Making sure clients are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills.

Facilitating deals/sales - Supporting the process for clients with professional insight and expertise.

Developing - Growing professional level via attending various training and seminars. Networking - Supporting existing and exploring new contacts in order to maintain a stable evolving clients database

Planning trips - Engage with other agents to find and deliver the best solutions to clients in a designated GDS (Global Distribution System) software

Our requirements: We accept fresh K-12 graduates or college graduate Also open to those WITHOUT BPO experience Advanced/Native level of English (Reading, Writing, and Speaking). Impeccable Communication and Customer Service skills.

Advanced level of PC knowledge. Hands-on experience with GDS System is an advantage. Prior experience in Travel/Sales industries will be a weighted advantage.

Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.

Work Schedule and Location: Work shifts will vary, but we offer guaranteed five (5) working days with two (2) days off. Applicant must be willing to work onsite. Our Cebu Office is located within IT Park, Cebu City.

Role

DSA/Company Representative

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Insurance Agent

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