Dialer Strategist (Manager/Lead Assistant Manager)

Gratitude Inc

1789 Views

18 hours ago

2-13 Year(s)

₱ 70 - ₱ 80K p.m

Manila (Alabang Muntinlupa City, Makati, Pasig, Cubao Quezon City, Taguig)

Job Description

Key Skills

Dialer Analyst

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ob Title: Dialer Strategist (Manager/Lead Assistant Manager)

Location: Quezon City/Alabang

Salary:

Assistant Manager: PHP 60,000

Manager: PHP 82,000

Responsibilities:

Develop and implement dialer strategies to optimize outbound call center operations.

Utilize expertise in dialer software such as Genesys cloud-based dialer and Aspect Dialer to maximize efficiency and productivity.

Analyze dialer performance metrics and make data-driven decisions to improve campaign effectiveness.

Collaborate with cross-functional teams to identify opportunities for process improvement and innovation.

Train and mentor dialer specialists to enhance their skills and performance.

Stay updated on industry trends and best practices in dialer management and technology.

Ensure compliance with regulatory requirements and company policies.

Requirements:

2-3 years of experience in a dialer specialist role.

Hands-on experience with dialer platforms such as Genesys cloud-based dialer and Aspect Dialer.

Experience in outbound call centers, preferably in companies like Genpact, Sitel, or IQOR.

Strong analytical skills and ability to interpret data to drive decision-making.

Excellent communication and interpersonal skills.

Leadership experience or potential for leadership roles.

Bachelor's degree in a relevant field preferred but not required.

Flexibility to work in either Quezon City or Alabang.

This is an exciting opportunity for experienced dialer specialists to take on leadership roles and make a significant impact on outbound call center operations. If you meet the above requirements and are ready for a new challenge, we encourage you to apply for either the Assistant Manager or Manager position.

Role

Any Other

Timings

Night Shift (Permanent)

Industry

Other

Work Mode

Work from office

Functional Area

Any Other

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