Digital Services and Transformation Manager
Gratitude IncDigital Services and Transformation Manager
Job Description
Key Skills
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The Digital Services and Transformation Manager will lead and implement initiatives focused on improving operational efficiency, driving digital innovation, and executing process transformation strategies within the organization. The role requires strong leadership, cross-functional collaboration, and the ability to align business goals with process improvements and digital solutions.
Key Responsibilities:
•Lead process improvement and transformation initiatives across multiple departments, ensuring alignment with strategic goals
•Drive innovation by identifying and implementing digital tools and technologies to streamline workflows
•Analyze current processes and recommend improvements using Lean Six Sigma methodologies
•Develop and execute transformation roadmaps focused on automation, digitization, and continuous improvement
•Collaborate with internal stakeholders and clients to identify pain points and deliver effective solutions
•Ensure performance metrics are met by monitoring KPIs and transformation outcomes
•Champion a culture of operational excellence and change management
•Report to senior leadership on project progress, impact, and digital strategies
•Stay updated on emerging digital and automation trends in the BPO and healthcare sectors
The Digital Services and Transformation Manager will lead and implement initiatives focused on improving operational efficiency, driving digital innovation, and executing process transformation strategies within the organization. The role requires strong leadership, cross-functional collaboration, and the ability to align business goals with process improvements and digital solutions.
Key Responsibilities:
•Lead process improvement and transformation initiatives across multiple departments, ensuring alignment with strategic goals
•Drive innovation by identifying and implementing digital tools and technologies to streamline workflows
•Analyze current processes and recommend improvements using Lean Six Sigma methodologies
•Develop and execute transformation roadmaps focused on automation, digitization, and continuous improvement
•Collaborate with internal stakeholders and clients to identify pain points and deliver effective solutions
•Ensure performance metrics are met by monitoring KPIs and transformation outcomes
•Champion a culture of operational excellence and change management
•Report to senior leadership on project progress, impact, and digital strategies
•Stay updated on emerging digital and automation trends in the BPO and healthcare sectors.
Role
General Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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