Engagement Supervisor
Gratitude IncEngagement Supervisor
Job Description
Key Skills
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General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including Remote Customer Service: Providing customer service and support via phone, online chat, or text including: •Call center-based customer support in response to a high volume of low complexity inquiries •Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
•Acting as liaison between customers, production, and distribution departments related to specific customer orders •Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn’t need instructions or guidelines. Might supervise the work of less experienced professionals providing professional expertise and taking responsibility for the end product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Non Negotiable Requirements/Required Skills:
•Must have a brief experience with engagement and sales culture
•Must be able to start ASAP
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
Accounting / Finance
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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