EXECUTIVE CAPABILITY DEVELOPMENT /TRAINER /WITH 2 YEARS BPO HEALTHCARE IN TAGUIG
Gratitude IncEXECUTIVE CAPABILITY DEVELOPMENT /TRAINER /WITH 2 YEARS BPO HEALTHCARE IN TAGUIG
Job Description
Key Skills
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Qualifications
MINIMUM QUALIFICATION:
2 years of Training Experience in a BPO set-up (required Healthcare)
This role requires skills for developing talents and bringing them up the learning curve
to best potential to meet the minimum standards of our Healthcare client (US).
This role
would need to be knowledgeable about adult learning principles/techniques and hands
on to handle client specific training, modules, refreshers with swift content delivery in
mind for the learners.
CORE RESPONSIBILITIES
Train new hires or existing employees in a class-room based set-up on Contact
centre work and basics for a US Healthcare client.
Conduct multiple trainings for new hires and manage nesting/on-the-job-training
along with certification process and collaboration with operations.
Maintain the training effectiveness above the required threshold by holding
strong governance process in training.
Ability to read through various standard operating procedures and communicate
the extracts to the trainees clearly.
Identify gaps between internal process and customers’ expectations to help
business produce the desired outcome.
Liaison with QA to calibrate process knowledge and other departments of the
business as required.
Conduct workshops for project team members on recent update and US
healthcare industry trends.
Perform user acceptance testing for any new process rollouts / automation in the
program.
Provides refresher training for bottom quartile.
Role
Any Other
Timings
Rotational Shifts (Contract To Hire)
Industry
Medical / Healthcare / Hospital
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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