Financial Advisor

Gratitude Inc

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1 week ago

Financial Advisor

4-5 Year(s)

40 - 50 Thousand p.m

Cebu Central Visayas

Job Description

Key Skills

Accounts Management Advising Advisory Decision making

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Job title: Financial Advisor

Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 50,900 package depending on the length of tenure as an agent.

Start date: TBD

Headcount: 1

Qualifications:

• Bachelor’s Degree

• 4-5 years of relevant US/UK banking and collections experience

• Leadership experience in UK collections/recoveries

• Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable.

• Proven track record in providing support to customers experiencing mortgage arrears.

• Proficiency in undertaking complex financial support, litigation and receivership activities.

• Good to have: Exposure to UK banking or collections experience in other verticals.

• Not a job hopper

• Must not be a present or former employee of Wipro

Key Skills: Strong knowledge of FCA regulations, Consumer Credit Act, GDPR, and negotiation skills.

Responsibilities: Handling inbound/outbound calls, managing arrears, conducting forbearance, and ensuring customer treatment follows compliance standards.

Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Angela

SVAR

Final Interview: MS Teams

Role

Account Manager

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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