Financial Assistance Team Leader
Gratitude IncFinancial Assistance Team Leader
Job Description
Key Skills
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Job title: Financial Assistance Team Leader
Account: UK Financial Collections
Work set up: Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 60,625 basic + 2400 allowance depending on the length of tenure as an agent
*Joining Bonus of 40K
Start date: 30-Mar
Headcount: 3
Qualifications:
• Bachelor's Degree
• 4-5 years of relevant experience
• Leadership, compliance knowledge, strong communication.
• Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable.
• Skilled in providing bespoke support to vulnerable customers.
• Proven track record in providing support to customers experiencing mortgage arrears
• Demonstrated proficiency in undertaking complex financial support, litigation and receivership activities.
Responsibilities:
• Within this role, you will professionally and effectively collect and recover arrears and manage cases in default, whilst adhering to all Collections policies and procedures.
• Manage team of advisors, oversee recoveries, handle escalations, liaise with legal and field agents, ensure compliance.
• Completing case reviews to ensure correct action has been taken and feedback provided where necessary.
• Providing guidance and oversight for the third party suppliers managing our cases in recovery.
• Identifying root causes and future barriers.
• Dealing with complaint escalations
Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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