Global Processes and Cont. Improvement Manager Urgently Needed

Gratitude Inc

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3 months ago

Global Processes and Cont. Improvement Manager Urgently Needed

5-8 Year(s)

Manila (Pasay City, Ayala Alabang Muntinlupa City, NAIA Complex Pasay City)

Job Description

Key Skills

BPO Voice Process BPO Skills BPO industry Bachelor's Degree Excellent Communication Good analytical skills Lean Six Sigma Yellow Belt Trained/Certified Lean Six Sigma Green Belt

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Description / Requirements

Job title: Global Processes and Continuous Improvement Manager (Process Excellence Manager)

Work location: Ayala/MOA

Work set up and schedule: Flexible schedule

Salary: Open Budget (Negotiatble)

Former employee of Teleperformance – not eligible for rehire, either directly or through a third party

Qualifications:

•Lean Six Sigma Yellow Belt Certified – Minimum of 5 years of experience applying Lean Six Sigma methodologies.

•Lean Six Sigma Green Belt Certified.

•Proven Process Excellence experience in a BPO setting.

•Bachelor’s degree in a relevant field

•Strong analytical and problem-solving skills, with a track record of process improvement.

•Experience in leading cross-functional teams to implement operational improvements.

•Excellent communication and stakeholder management skills for global operations.

•Ability to develop and execute strategic process improvement initiatives aligned with business objectives.

•Familiarity with process improvement tools and methodologies applicable in BPO operations.

•Adaptable and able to thrive in a fast-paced, dynamic global environment.

Pre-Screening Notes:

Educational Attainment:

Lean Six Sigma Yellow Belt Certification:

Lean Six Sigma Green Belt Certification:

BPO Process Excellence Experience:

Relevant Experience: (Operations, process improvement, project management)

Managerial/Leadership Experience: (Team size, responsibilities)

Technical/Tool Proficiency: (Process mapping, analytics, workflow tools)

Last Drawn Salary:

Expected Salary:

Availability/Notice Period:

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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