Group Manager Operations

Gratitude Inc

1097 Views

12 hours ago

5-6 Year(s)

₱ 90 - ₱ 100K p.a

Manila

Job Description

Key Skills

Travel Accounts Travel Processes

4 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Position: Group Manager Operations Location: Eastwood - Technoplaza 2 Cyberpark

Salary: 110k-120k

Education: College Graduate

Leadership Experience: at least 2+ years

Experience in Travel Account is Required

Group Manager operations will be responsible for leading a team of 3-4 Operation Managers (Deputy Managers) and 150-200 front line executives. As Group Manager, you are expected to plan strategies as well as execute them, identify problems before they become problems and plan preventive solutions, assess business risks and create mitigation plans – effectively someone who can run the shop without needing much guidance. You need to come up with ways in which to effectively make each employee reach their best potential and ensure that the process goals are met.

College Graduate

· Min 2 years in an operation manager or 1 year as Sr Operation Manager role managing a span of min 40-50 full time

employees

· Min 6 years overall experience in a call center environment

· Travel Industry Experience (preferred)

· Polished delivery: Fluent and comprehension in English with excellent command on verbal and written English, and can hold

conversation with foreign clients

· Command on MS Office tools such as MS Work, MS Excel, etc. and basic internet and web based application skills

· Proficiency in multi system environment

Role

Customer Service Executive -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Agnes Okere

Recruiter - Gratitude Inc

NA, nigeria

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