Healthcare
Gratitude IncHealthcare
Job Description
Key Skills
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We are looking for dedicated and customer-focused individuals to join our Healthcare Account as a Customer Service Representative (CSR). In this role, you will assist customers with healthcare-related inquiries, provide accurate information about services, and ensure a positive customer experience through professional communication and problem-solving.
You will handle inbound and/or outbound calls, address concerns related to healthcare services, and coordinate with internal teams to resolve customer issues efficiently while maintaining confidentiality and compliance with company policies.
Key Responsibilities:
Handle customer inquiries related to healthcare services via phone, email, or chat
Provide accurate information about benefits, coverage, billing, and healthcare services
Resolve customer concerns in a timely and professional manner
Document customer interactions in the system
Follow company policies and healthcare compliance standards
Maintain high customer satisfaction and service quality
Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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