Healthcare

Gratitude Inc

398 Views

3 weeks ago

Healthcare

3-5 Year(s)

20 - 30 Thousand p.m

Manila

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Job Description

Key Skills

Care and Health Services Healthcare account Healthcare Operation

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We are looking for dedicated and customer-focused individuals to join our Healthcare Account as a Customer Service Representative (CSR). In this role, you will assist customers with healthcare-related inquiries, provide accurate information about services, and ensure a positive customer experience through professional communication and problem-solving.

You will handle inbound and/or outbound calls, address concerns related to healthcare services, and coordinate with internal teams to resolve customer issues efficiently while maintaining confidentiality and compliance with company policies.

Key Responsibilities:

Handle customer inquiries related to healthcare services via phone, email, or chat

Provide accurate information about benefits, coverage, billing, and healthcare services

Resolve customer concerns in a timely and professional manner

Document customer interactions in the system

Follow company policies and healthcare compliance standards

Maintain high customer satisfaction and service quality

Role

Customer Care Officer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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