Hiring Customer Care Center

Gratitude Inc

189 Views

14 hours ago

2-3 Year(s)

₱ 20 - ₱ 30K p.a

Job Description

Key Skills

Brain Stormed Call Center COM/COM+/DCOM Communication Corrosion CRM (Customer relationship Management) Crystal Report Customer Relations Customer Service

3 candidate(s) have already applied for this Job. Apply now

Hiring..!! Customer Care Center

Coordinator Language: English and Spanish(separate LOBs)

Job Functions And Responsibilities

• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met

• Logs all borrower contacts into the loan servicing system • Offer long term resolutions to customers to resolve delinquency

• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios

• Required to make the prescribed number of contacts during the daily work schedule

• Familiar with the customer relations functions and the services offered

• Perform miscellaneous job-related duties as assigned by the department manager Qualifications

• This position requires strong customer service skills

• Must be fluent in English

• Must be fluent in Spanish

• Overall knowledge and experience in mortgage loan servicing desirable but not required

• Graduate degree is preferred

• Undergraduates must have at least 6 months call center experience

• Applicants must be willing to work in MOA Complex, Pasay City and/or set up to work from home with 50 MBPS internet speed WORK SCHEDULE OR TRAVEL

REQUIREMENTS (Only Add If Needed)

• Must be willing to work in US timings Start Date: ASAP Salary offer are discussed during interviews. Kindly select CSR/Agent for English position and Spanish for Spanish position.

Role

Fresher

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shirley Apad

Recruiter - Gratitude Inc

NA, philippines

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