International Voice Account Specialist (Immediate Onboarding)

Gratitude Inc

12 Views

7 hours ago

International Voice Account Specialist (Immediate Onboarding)

1-30 Year(s)

15 - 45 Thousand p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Customer Relations Customer Service Customer Engagement Customer Care

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Location: Cebu city

Employment Type: Full-Time, Permanent

Process Type: Walk-In / Direct Hiring

Role Overview

We are expanding our global operations team and looking for dynamic, highly articulate communication professionals to support our Pure International Voice Account. This role is built for fast-paced individuals who are ready to hit the ground running. With onboarding sessions running every Monday and Friday, you can expect a rapid, streamlined hiring-to-induction pipeline.

Key Candidate Requirements

Education: Open to all education levels (High School Graduates, K-12 Graduates, College Undergraduates, and Bachelors Degree holders are all welcome to apply).
Experience: Minimum of 6 months of solid BPO experience handling an international voice profile.
Communication: Exceptional verbal English communication skills, with sharp active listening abilities and a neutral accent.
Availability: Must be willing to start immediately and flexible to work shifting schedules (including night shifts and weekends).

Core Responsibilities

Handle inbound and outbound customer inquiries seamlessly over the phone, maintaining a professional and empathetic tone.
Troubleshoot issues, provide accurate product/service information, and drive first-contact resolution (FCR).
Meet daily operational targets including customer satisfaction (CSAT) scores, quality assurance (QA) standards, and average handling time (AHT).
Document all customer interactions efficiently in the CRM database during and after calls.

What We Offer

Fast-Track Hiring: Walk in today, get processed, and secure your job offer within the same day.
Rapid Onboarding: Continuous weekly inductions starting every Monday and Friday—no waiting around for weeks to start earning.
Competitive Compensation: Attractive base salary, shift differentials, and performance incentives.
Comprehensive Benefits: Healthcare coverage (HMO), paid leaves, and career advancement opportunities.

Walk-In Recruitment Details

Recruitment Hub:

Ground floor Ayala Mall Central Bloc, Cebu IT Park, Apas, Cebu City Landmark: Beside Leonas bakeshop and 7-Eleven

Hiring Hours:

Monday to Friday, 9:00 AM – 5:00 PM Saturdays, 9:00 AM – 3:00 PM

What to Bring: Bring 2 copies of your updated Resume/CV and a valid government-issued ID.

Role

Customer Care Officer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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