IT consultant- Manila
Job Description
Key Skills
4 candidate(s) have already applied for this Job. Apply now
Description / Requirements
Job Location - Manila
Salary - 50,000 per month pesos
Budget : 6,00,000 PHP/Annum (Max we would offer for the role)
Interview Process : 1st round virtual, 2nd round in-person at our Manila office
The address : 11th Floor, Strata 2000 building, Emarld Avenue, Ortigas Center, Pasig City-1605
1.On-site,
2.Timing : Grave yard shift – 9.30-6.30,
3.profiles preferred from : Healthcare industry,
4. No of vacancies: Only one for now,
5. Target joining date : ASAP,
6. Reporting manager :– Assistant manager – IT
Job brief
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.
You will diagnose and troubleshoot software and hardware problems and help our customers install
applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating
systems and using remote desktop connections to provide immediate support. You will use email and
chat applications to give clients quick answers to simple IT issues. For more complex problems that
require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions
and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field Experience, like Computer
Science, IT is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able
to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customer trust. They will rely on you to provide timely and accurate
solutions to their technical problems.
Responsibilities
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a
technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. Next Level Team)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Maintain logs of downtime, repair and meter charges
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients.
Qualifications
At least 4 years’ work experience as a Technical Support Engineer, Desktop Support Engineer, IT
Help Desk Technician or similar role.
Hands-on experience with Windows/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
IT SPOC FOR MANILA -JD
Supporting VoIP services/ applications on Windows platform
Take complete ownership of supporting customer VoIP deployments by debugging issues and
providing fixes.
Basic network Troubleshoot issues.
Provide resolution through system configuration or data updates.
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications.
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft, or similar technologies is a plus.
Role
Manager-Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
Urgent Hiring!! Non-voice in Eastwood
Gratitude Inc1 - 3 Year(s)
15 - 20 Thousand p.m
Manila, Philippines
Customer Service Representative (Alabang)
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
Customer Service Representative
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
Customer service representative
Gratitude Inc0 - 2 Year(s)
25 - 40 Thousand p.m
Manila (Pasig), Philippines
CUSTOMER SERVICE REPRESENTATIVE IN MANILA
Gratitude Inc0 - 10 Year(s)
20 - 45 Thousand p.m
Manila, Philippines
Top Bpo's hiring with Great Job Offers Apply Now
Gratitude Inc0 - 9 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
CSR Non Voice Account
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
2 - 10 Year(s)
60 - 100 Thousand p.m
Manila, Philippines
Call center Agent for a Top Bpo
Gratitude Inc0 - 9 Year(s)
20 - 30 Thousand p.m
Manila, Philippines