IT Service Desk

Gratitude Inc

2326 Views

19 hours ago

IT Service Desk

3-5 Year(s)

Pampanga

Job Description

Key Skills

Communication Customer Service Customer Management IT SERVICE DESK attention to details BPO Experience

7 candidate(s) have already applied for this Job. Apply now

Job Title: IT Service Desk (Massive Hiring)

Work Set up: Onsite in Pampanga

Work Schedule: Shifting.

Work schedule: Shifting either day or night shift.

Budget: Up to 45K

No. of headcounts: Massive hiring

Essential Responsibilities and Duties:

 Provides First and second-line investigation and diagnosis

 Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines

 Escalates unresolved incidents/service requests within agreed timescales

 Logs relevant incident/service request details per Service desk procedures

 Communicates with client regarding incident progress

 Ensures tickets are always updated until issues are resolved

 Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.  Resolving technical issues quickly and efficiently

 Installing and configuring necessary software and meeting end-user needs

 Escalating any serious problems to relevant departments and teams

 Ensuring optimal network performance

 Performing system updates, tests, and maintenance to avoid service interruptions

 Monitoring and reporting service desk tickets

 Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems

 Producing user manuals and guidance for end-users

 Creates/maintains documentation on Back Desk

 Special events coverage

 Local network support and/or assists centralized Network team

 Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting

 User account creation/deletion and file permissions

 Laptop / Desktop Backup management and maintenance

 Assist all Joiners, Movers and Leavers tasks in the respective site

 Involve in Stock and Asset Management activities and coordinate with Stock Management

Qualifications:

 Bachelor's Degree or completed at least 2 years in college with no back subjects

 At least 2-5 years relevant field experience. Candidate should have Service Desk Experience . Reject CVs who do not have that experience or who have less than 2 years of relevant experience

 Must have at least 1 year of BPO experience

 With ticketing experience, technical skills and good communication skills

 Ability to work independently and take initiative

 Strong communications skills, both written and oral

 Maintains strong attention to detail in high-pressure situations

 Willingness to work flexible hours when needed. This shouldn't be a basis of rejecting CVs if there is no mention of the same

 Should not be a serial job hopper.

 Reject all serial Job hoppers who show signs of changing jobs every time in few months

 Must be an immediate joiner

Company Perks:

 Above-industry salary package and incentives

 Competitive medical coverage

 Life, accidental death and dismemberment, and total permanent

disability insurance

 Maternity assistance

 Leave credits are convertible to cash

Role

Customer Service Executive -Chat

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Gideon Fagbuaro

Recruiter - Gratitude Inc

NA, nigeria

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