JOB ROLE: IT SERVICE DESK - UPDATED CV is required. YEARS OF RELATED EXPERIENCE: 2YRS TO 4 YRS IT Service Desk

Gratitude Inc

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1 day ago

JOB ROLE: IT SERVICE DESK - UPDATED CV is required. YEARS OF RELATED EXPERIENCE: 2YRS TO 4 YRS IT Service Desk

2-10 Year(s)

Manila (Taguig)

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Job Description

Key Skills

BPO Skills IT Skills

9 candidate(s) have already applied for this Job. Apply now

BPO EXPERIENCE: 1 YEAR INDUSTRY | DOMAIN EXPERIENCE: Retail, Hospitality, Healthcare WORK SET UP: Onsite in BGC Taguig WORK SALARY PACKAGE: up to P45K MANDATORY

REQUIREMENTS: READY TO SUBMIT DIPLOMA | TOR, SSS HISTORY OF EMPLOYMENT NO TOR, NO DIPLOMA = NO HIRING PROCESS

KINDLY READ THE QUALIFICATIONS

DUTIES & RESPONSIBILITIES

Essential Responsibilities and Duties

• Provides First and second-line investigation and diagnosis

• Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines

• Escalates unresolved incidents/service requests within agreed timescales

• Logs relevant incident/service request details per Service desk procedures

• Communicates with client regarding incident progress

• Ensures tickets are always updated until issues are resolved

• Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.

• Resolving technical issues quickly and efficiently

• Installing and configuring necessary software and meeting end-user needs

• Escalating any serious problems to relevant departments and teams

• Ensuring optimal network performance

• Performing system updates, tests, and maintenance to avoid service interruptions

• Monitoring and reporting service desk tickets

• Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems

• Producing user manuals and guidance for end-users

• Creates/maintains documentation on Back Desk

• Special events coverage

• Local network support and/or assists centralized Network team

• Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting

• User account creation/deletion and file permissions

• Laptop / Desktop Backup management and maintenance

• Assist all Joiners, Movers and Leavers tasks in the respective site

• Involved in Stock and Asset Management activities and coordinate with Stock Management

Qualifications

• Bachelor’s Degree or completed at least 2 years in college with no back subjects,

Associate Graduate, College Graduate

• At least 2-5 years of relevant ITSD experience is required

One year BPO experience

• Experience in resolving tickets

• Ability to work independently and take initiative

• Strong communication skills, both written and oral

• Maintains strong attention to detail in high-pressure situations

• Willingness to work flexible hours when needed

• Immediate joiners are preferred

• Updated resume is required

Current and former employees of TCS should be rejected

RECRUITMENT PROCESS:

Validation

Screening Interview with CV Reviewers

Virtual Initial interview with the client

2 to 3 more rounds of interview, including a technical interview

PRE-SCREENING QUESTIONS:

How many years of IT Service Desk experience do you have?

How many years of BPO experience do you have?

Are you amenable to working onsite in BGC Taguig with a graveyard shift?

How much is your last drawn salary?

How much is your salary expectation?

Are your diploma and TOR available on hand?

Can you start immediately?

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ruth Oluwajimi

Recruiter - Gratitude Inc

NA, nigeria

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