Job Title: Trainer
Gratitude IncJob Title: Trainer
Job Description
Key Skills
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Qualifications:
Bachelor’s degree preferred; equivalent work experience accepted
1–2 years of pure insurance experience (billing, account management, or policy servicing)
Minimum of 2–3 years of contact center experience, with at least 1 year in Training
Strong knowledge of insurance billing processes and ECC account management
Excellent analytical, communication, and documentation skills
Proficient in MS Office, QA tools, and CRM/contact center systems
Detail-oriented, with the ability to identify trends and recommend solutions
Must have prior BPO experience
Role
Life-Insurance Agent
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Insurance Agent
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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