Knowledge Management Lead

Gratitude Inc

2037 Views

5 months ago

Knowledge Management Lead

5-8 Year(s)

₱ 75 - ₱ 130K p.m

Manila (Makati, Taguig)

Job Description

Key Skills

Knowledge Management Leadership good communication skills Verbal & Written Communications

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Job Title: Knowledge Management Lead

Work Location: BGC Taguig or Makati

Shift: Night Shift/ Shifting

Work Set-up: RTWO/ Hybrid

Salary range: 75- 130K Basic

Desired experience range: 5-8 years

Must-Have:

• 10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process

• ITIL 4 Foundation or at-least ITIL V3 Foundation certificate

• Excellent Verbal & Written communication skills.

• Hands-on experience in managing the Knowledge Articles

• Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders

• Experience in stakeholder management and onsite-offshore management

Good-to-Have

• Service Integration and Management experience

• ServiceNow or any other ITSM tool experience

Others:

• Should be amenable to working in Taguig or Makati

• Must not be a job hopper who only works for less than a year per company

• Not a current or former employee of TCS

Responsibility of / Expectations from the Role:

• Define, document, implement and enforce the Knowledge Management process

• Ensure that the Knowledge Management process and tool are integrate with other processes.

• Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance

• Generate reports and provide information to senior management

Unique Selling Proposition (USP) of The Role

• Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain

Details of The Project:

• Knowledge Management Lead position with Leading financial Institution, Bank of the Philippines.

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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