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Knowledge Management Lead

Gratitude Inc
2037 Views
5 months ago

Knowledge Management Lead

5-8 Year(s)
₱ 75 - ₱ 130K p.m
Manila (Makati, Taguig)
Manila (Makati, Taguig)

Job Description

Key Skills

Knowledge Management Leadership good communication skills Verbal & Written Communications

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Job Title: Knowledge Management Lead



Work Location: BGC Taguig or Makati



Shift: Night Shift/ Shifting



Work Set-up: RTWO/ Hybrid 



Salary range: 75- 130K Basic



Desired experience range: 5-8 years



 



Must-Have:



 



• 10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process



• ITIL 4 Foundation or at-least ITIL V3 Foundation certificate



• Excellent Verbal & Written communication skills.



• Hands-on experience in managing the Knowledge Articles



• Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders



• Experience in stakeholder management and onsite-offshore management



 



Good-to-Have



 



• Service Integration and Management experience



• ServiceNow or any other ITSM tool experience



 



Others:



 



• Should be amenable to working in Taguig or Makati 



• Must not be a job hopper who only works for less than a year per company



• Not a current or former employee of TCS



 



Responsibility of / Expectations from the Role:



 



• Define, document, implement and enforce the Knowledge Management process



• Ensure that the Knowledge Management process and tool are integrate with other processes.



• Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance  



• Generate reports and provide information to senior management



 



Unique Selling Proposition (USP) of The Role



 



• Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain



 



Details of The Project:



• Knowledge Management Lead position with Leading financial Institution, Bank of the Philippines.

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Recruiter profile

Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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