Knowledge Management Lead (RTWO/Hybrid) | Taguig/Makati
Gratitude IncKnowledge Management Lead (RTWO/Hybrid) | Taguig/Makati
Job Description
Key Skills
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Job Title: Knowledge Management Lead
Location: BGC Taguig or Makati | Setup: Hybrid/RTWO | Shift: Night/Shifting
Salary: ₱75K–₱130K | Experience: 5–8 years
We are hiring a Knowledge Management Lead for a leading financial institution (Bank of the Philippines). The role involves defining, documenting, implementing, and governing Knowledge Management (KM) processes while ensuring alignment with other ITSM processes.
Requirements:
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10–12 years’ experience in KM implementation and governance.
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ITIL 4 or V3 Foundation certification.
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Excellent communication and stakeholder management skills.
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Strong hands-on experience managing, categorizing, and maintaining knowledge articles.
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Experience with onsite–offshore coordination.
Preferred:
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Experience with ServiceNow or similar ITSM tools.
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Service Integration and Management (SIAM) background.
Other Details:
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Must be willing to work onsite in Taguig or Makati.
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Stable career history required (no short-term job hopping).
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Not a current or former TCS employee.
USP: Experience in ServiceNow KM within Infrastructure projects in the banking domain is highly desirable.
Role
Domestic Private Banking-Executive/Manager
Timings
Night Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Hybrid
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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