LOOKING FOR CSR WITH AT LEAST 1-3YEARS EXP IN FINANCIAL SERVICES INDUSTRY Earn Up to 29k* | EXL North Edsa, Quezon City

Gratitude Inc

1329 Views

14 hours ago

1-3 Year(s)

₱ 20 - ₱ 30K p.a

Manila

Job Description

Key Skills

Customer Service

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STAY AT HOME AND GET HIRED OVER THE PHONE!

JOB HIGHLIGHTS:

• Face to Face interviews | Walk-in applicants

• Work On Site

Roles and Responsibilities:

• Manage inbound calls and emails from client, client's customers, advisors requesting for website-based request such as but not limited to: site navigation support, data extraction support, functionality related queries and customization-related requests where will assist the requestor

• Create, manage, and drive closure on service requests

• Problem solves, communicate, and promptly handle escalated issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns

• Typically handles straightforward problems/issues and refers more complex issues to senior staff

• Proactively follow up on outstanding issues with internal functional areas as well as with external clients.

Job Qualifications:

• Minimum 2 years in college (College graduates preferred)

• At least 3-years prior customer service experience required

• 3-5 years experience in financial services industry

• knowledge of ERISA and IRS codes 401(a), 401(k), profit sharing and related retirement plans.

• Willing to be assigned in North Edsa, Quezon City

What we offer:

• Competitive Compensation Package with Retention Program Incentives, Performance Incentives

• In-house training

• Medical coverage +3 dependents Dental coverage

• Personal development programs

• Enjoy In-house Gym and Recreation Areas

• Meal and other allowances

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Steve Dsouza

Recruiter - Gratitude Inc

NA, philippines

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