Member Advocate I French Bilingual (English & Tagalog
Gratitude IncMember Advocate I French Bilingual (English & Tagalog
Job Description
Key Skills
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Position Title: Member Advocate I (French Bilingual)
Position Type: Full-Time
Location: 6th Floor, The Orient Sq bldg., F. Ortigas Jr. Road, Ortigas Center, Pasig, 1605
Work Set-up: Onsite
Reports To: Call Center Supervisor
Salary: 80K to 95K All-in
Job Summary:
Member Advocates at Clever Care are the main point of contact, interfacing with members, prospective members, providers, brokers, and vendors. They serve as the main contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and other aspects of plan benefits and services. A successful Member Advocate ensures member satisfaction through superior customer service, displaying a willingness to help, and maintaining a professional demeanor.
Qualifications:
- High school diploma or equivalent, bachelor's degree preferred.
- With or without experience as long as fluent in French, English, and Tagalog
- Currently residing in the Philippines
- At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting
- Exceptional customer service skills, including verbal and written communication
- Strong active listening skills
- Ability to collaborate and be a team player
- Quick learner with the ability to remain calm and courteous when handling upset members
- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
- Proficiency with Microsoft Office (Word, Excel, Outlook)
Responsibilities:
- Educates members, family, providers, and caregivers regarding benefits and plan options.
- Accurately explains benefits and plan options in person, via email, fax, or telephonically.
- Provides follow-up with members by clarifying the customer’s issue and identifying and explaining the solution.
- Escalates appropriate member issues to management or other departments as required.
- Participates in member-calling projects assigned by management to support the overall company goal of membership retention.
Location: Pasig City, Philippines
Application: Send your application to daniel.mwai@gratitudeindia.com with the subject line "French Bilingual (English & Tagalog)"
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
Medical / Healthcare / Hospital
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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