Microsoft Dynamics 365 CRM Developer
Gratitude IncMicrosoft Dynamics 365 CRM Developer
Job Description
Key Skills
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Are you passionate about helping others grow and succeed? Our client is seeking a dynamic
and proactive Trainer to lead our employee development efforts. In this role, you’ll provide engaging
and impactful training sessions—both one-on-one and in groups—to new hires and existing team
members. You’ll play a key role in onboarding, compliance education, and ongoing performance
coaching, helping to shape a confident and compliant workforce.
Key Responsibilities:
Training and Development
Deliver comprehensive training to new collections associates on:
Company and client policies
Federal and state collection laws
Effective collection strategies
Internal systems, software, phone protocols, and dialer tools
Facilitate ongoing training sessions for current employees, including new client products or
regulatory updates.
Coach and mentor new hires through floor support, assisting with goal achievement and skill
development.
Adapt and refine training materials and methodologies to meet the needs of diverse learners.
Program and Compliance Management:
Ensure all trainees understand and adhere to compliance standards and work expectations.
Support the maintenance and updating of training aids—manuals, presentations, visual aids,
and handouts.
Stay informed on changes in industry regulations and client requirements to ensure training
remains current.
Collaboration and Reporting:
Work closely with leadership to identify training gaps and implement effective learning
strategies.
Maintain accurate records for compliance reporting, trainee progress, and certification tracking.
Occasionally, travel to other company sites for training support or client initiatives.
Requirements:
Proven experience of at least 2 years in training or coaching, within a call center environment
Latest experience in handling Telco accounts for at least 2 years
Strong communication and presentation skills
Ability to motivate and inspire learners at various levels
Familiarity with collection systems and compliance regulations preferred
Adaptable, proactive, and team-oriented mindset
High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
Open for Filipinos and local applicants only
With the latest Team Leader experience handling Telco accounts for at least 2 years in a BPO setting
Ability to analyze and interpret operational data to inform decisions.
Problem-solving: Define issues, collect data, and draw valid conclusions.
Fulfillment of all assigned responsibilities and duties.
Role
IT Support
Timings
Rotational Shifts (Permanent)
Industry
IT-Software / Software Services
Work Mode
Work from office
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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