Multilingual Language - Cantonese CSR
Gratitude IncMultilingual Language - Cantonese CSR
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
*Job Title:* Multilingual Language - Cantonese
*Work Setup:* Onsite in Quezon City
*Work Schedule:* Shifting / Night shift
*Salary:* ₱52,212.67 to ₱130,114.00 _Salary negotiable_
*Bonus:* ₱20,000 Sign-on Bonus + Incentives
*Availability:* ASAP
*Heads:* 28 Hire
*Job Qualifications:*
- Open to candidates with or without BPO experience
- Speak fluently and spontaneously in the Cantonese language
- Use the language effectively in a professional environment
- Understand complex and extended conversations, including implied meanings
- Working knowledge of English is needed; training and client systems are in English
- The primary language for customer interaction remains Cantonese
- Previous collections experience is highly preferred but not required
- Understanding of the Order-to-Cash (O2C) process is highly preferred but not required
- Candidate must be able to work in PH and with a valid working VISA
- Also accepts Temporary Resident Visa for non-Filipino applicants.
*Language Skills:*
- Fluent in Cantonese
*Responsibilities:*
- Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
- Provide customer support in English and Cantonese Language
- Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
- Resolve customer concerns efficiently while delivering a positive customer experience.
- Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
- Document customer interactions accurately using company systems and tools.
- Meet quality, productivity, attendance and customer satisfaction goals.
- Build trust and customer loyalty through exceptional service and problem-solving
- Perform other duties as assigned to support business and operational needs.
*BENEFITS:*
- Company events
- Free Parking
- Health Insurance
- Life Insurance
- Paid Training
- Promotion to Permanent employee
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR Financial account(SNL)-Wns Eastwood
Gratitude Inc0 - 15 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
URGENTLY HIRING FOR SQL
Gratitude Inc1 - 10 Year(s)
Confidential
Manila, Philippines
CUSTOMER SERVICE REPRESENTATIVE in Quezon City
Gratitude Inc0 - 10 Year(s)
₱ 10 - ₱ 30K p.m
Manila, Philippines
Customer Service Representative (Medical)
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 33K p.m
Manila, Philippines
QA Analyst Healthcare -TP Vertis N
Gratitude Inc1 - 20 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
1 - 18 Year(s)
₱ 95 - ₱ 100K p.m
Manila, Philippines
Customer Care Representative (CSR/TSR)
Gratitude Inc0 - 10 Year(s)
₱ 15 - ₱ 30K p.m
Manila, Philippines
Operations Lead
Gratitude Inc1 - 3 Year(s)
₱ 100 - ₱ 125K p.m
Manila, Philippines
Payroll Team Lead | SAP Payroll | Hybrid | Taguig
Gratitude Inc5 - 8 Year(s)
Confidential
Manila, Philippines
SAP CPI and APIM Developer
Gratitude Inc5 - 12 Year(s)
₱ 110 - ₱ 116K p.m
Manila, Philippines