Multilingual Service Desk Agent (Polish speaker)
Gratitude IncMultilingual Service Desk Agent (Polish speaker)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures as well as proper escalation process.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure and other important operational issues.
• To come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.
• Follow rest day schedule as assigned.
• Advice staff manager of planned leaves as stated in the Handbook.
• Maintain quality standards in accordance with agreed metrics.
• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
• To submit necessary service delivery reports.
• Ensure feedback is given to staff manager if potential issues are detected.
• Ensure feedback is given to staff manager if process improvement measures can be implemented.
• Ensure attendance at planned meetings.
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
USRN/ PHRN Team Leader
Gratitude Inc4 - 6 Year(s)
70 - 120 Thousand p.m
Manila, Philippines
SAP Developer Extended Warehouse Manager EWM
Gratitude Inc8 - 10 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
Client Service Desk Manager (Financial/Wealth)
Gratitude Inc5 - 30 Year(s)
80 - 90 Thousand p.m
Manila, Philippines
Mid Sharepoint Developer
Gratitude Inc2 - 4 Year(s)
40 - 60 Thousand p.m
Manila, Philippines
Mid SAP FICO Functional Consultant
Gratitude Inc3 - 40 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
Senior manager process improvement (service excellence)
Gratitude Inc4 - 5 Year(s)
170 - 180 Thousand p.m
Manila, Philippines
SAP Master Data Governance (MDG) Lead
Gratitude Inc5 - 40 Year(s)
110 - 120 Thousand p.m
Manila, Philippines
QA Analyst Korean urgent
Gratitude Inc2 - 10 Year(s)
85 - 90 Thousand p.m
Manila, Philippines
5 - 8 Year(s)
100 - 150 Thousand p.m
Manila, Philippines
HR Technology Buisiness Analyst WFH. URGENT
Gratitude Inc2 - 10 Year(s)
35 - 40 Thousand p.m
Manila, Philippines