Multilingual Service Desk Analyst (Estonian)

Gratitude Inc

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2 months ago

Multilingual Service Desk Analyst (Estonian)

0-5 Year(s)

50 - 60 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

good communication skills estonian IT SERVICE DESK IT Support

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Job Title: Multilingual Service Desk Analyst (Estonian)
Category: Service Desk / End User Services
Position ID: J0326-1302
Work set-up: Onsite in Taguig
Salary: Php 60,000 - 70,000
Work shift: Mid and Night-Shift
Employment Type: Full Time
No. of openings: 1

Qualifications:

Educational Requirements
• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s / College Degree in any field

• With or Without Service Desk Experience.
• With IT support/Technical experience.
• Should have an , active working visa, Temporary Resident Visa or Permanent Resident Visa who are currently in the Philippines are welcome to apply
• Can speak, read, and write in Estonian.
• Willing to work onsite.
• The process will be a language, technical, and final interview.

Job Role and Responsibilities
. Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
. Supports Service Request Management and Service Restoration Management Level 1
. Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
. Receive and respond to user inquiries and requests via phone, chat, portal and email.
. Ensure fast and accurate turnaround of work.
. Solve problems using agreed upon procedures.
. Develop a comprehensive understanding and mastery of all Service Desk tools.
. Remain updated on products, policy, procedure and other important operational issues.
. Perform other duties as assigned

Others:
. Willing to work in shifts
. Able to work well in a high pressure environment
. Flexible and able to adapt to changes quickly and think conceptually

Role

Other Language Expert

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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