Multilingual Service Desk Analyst - French (Immediate joiners only) - Taguig Location

Gratitude Inc

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5 days ago

Multilingual Service Desk Analyst - French (Immediate joiners only) - Taguig Location

1-5 Year(s)

35 - 75 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

French Language Service Desk French and English speaker

3 candidate(s) have already applied for this Job. Apply now

Location: Taguig (Onsite)

Salary: PHP 55,000 - 75,000 (Depending if native or non-native)

Non-negotiable Requirements:

    Hold a Philippine passport or have a permanent or temporary resident VISA in the Philippines

    Proficient in the French language

    Previous Retail Support / Retail Service Desk experience

    Willingness to work in shifts

    Must be flexible and able to adapt to changes quickly and think conceptually

    Can start immediately

Position Overview:

As part of this program, we are building up a Service Desk in CGI Philippines to assist our operations. This role requires ensuring seamless process operation and compliance with relevant rules across all functional areas, including meeting the language requirements of native-level proficiency to consistently satisfy the needs of our assigned clients.

Languages Required:

    French

Future Duties and Responsibilities:

    Resolve issues using excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure customer satisfaction.

    Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.

    Collaborate with local management, colleagues, and clients at all levels to ensure requests are resolved to the customer's satisfaction.

    Produce quality work and results.

    Ensure fast and accurate turnaround of work.

    Solve problems using agreed-upon procedures and proper escalation processes.

    Develop a comprehensive understanding and mastery of all tools.

    Stay updated on products, policies, procedures, and other important operational issues.

    Arrive on time for scheduled shifts and adhere to break schedules as assigned by the staff manager.

    Follow the rest day schedule as assigned.

    Notify the staff manager of planned leaves as stated in the Handbook.

    Maintain quality standards in accordance with agreed metrics.

    Correct quality deficiencies in a timely manner for activities in your function.

    Submit necessary service delivery reports.

    Provide feedback to the staff manager if potential issues are detected.

    Provide feedback to the staff manager if process improvement measures can be implemented.

    Attend planned meetings.

Required Qualifications to be Successful in This Role:

    At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor’s/College Degree in any field.

    Proficient in written and verbal communication in English and the required language.

    Keen attention to detail.

    Proficient computer and technical skills.

    Solid analytical and problem-solving skills.

    Good process mapping ability.

    Proactive, service-minded, and able to multi-task.

    Good interpersonal skills (empathy, verbal dexterity, etc.)

    Background in IT is an advantage.

    Previous back-end process administration experience.

    Previous customer service or contact center experience (optional)

    Willingness to work onsite in Taguig and Ortigas sites.

    Ability to communicate with all levels within the organization.

    Ability to work well in a high-pressure environment.

    Must be flexible and able to adapt to changes quickly and think conceptually.

Send your cv to brenda@gratitudeindia,com

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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