Multilingual Service Desk Analyst (Japanese)

Gratitude Inc

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14 hours ago

Multilingual Service Desk Analyst (Japanese)

2-4 Year(s)

90 - 100 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Technical Support Japanese language english IT SERVICE DESK Microsoft 365 End User Help Desk/ IT Service Desk

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Job Title: Multilingual Service Desk Analyst ( Japanese)

Category: Service Desk / End User Services

Location: One World Square, McKinley Hill, Taguig City

Work Setup: Onsite

Employment Type: Full-Time

Salary Range: PHP 90,000 – 100,000

Position Overview

We are seeking a dedicated and enthusiastic Japanese-speaking Level 1 (L1) Service Desk Analyst to join our growing team.

This role is responsible for providing high-quality customer service and technical support to users via phone, email, and chat. The ideal candidate is customer-focused, detail-oriented, and has a solid foundation in IT service desk or technical support operations.

Key Responsibilities

Provide Level 1 technical and customer support via phone, email, and chat

Troubleshoot basic technical issues related to Windows, Microsoft 365, and end-user systems

Accurately log, track, and document incidents and service requests

Escalate complex issues to appropriate support teams when necessary

Deliver excellent customer service while meeting service level agreements (SLAs)

Qualifications & Requirements

Fluent in Japanese and English (speaking, reading, and writing)

Experience in Service Desk, Help Desk, or Technical Support roles

Native Japanese speakers with Permanent Resident Visa (PRV) in the Philippines (no working visa required),

Non-native Japanese speakers who are permanently residing in the Philippines

Strong customer service and communication skills

Detail-oriented with strong problem-solving abilities

Basic to intermediate knowledge of:
- Windows OS
- Microsoft 365 (M365)
- IT Service Desk / End-User Support processes

Pre-Screening Questions

What is your current visa status in the Philippines?

What is your level of proficiency in Japanese (speaking, reading, and writing)?

How many years of Service Desk or Technical Support experience do you have?

Are you amenable to working onsite in Taguig and on a shifting schedule?

What is your last drawn salary and salary expectation?

*ATTACH THE ANSWERS TO THE PRESCREENING QUESTIONS TO YOUR RESUME/CV*

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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