Multilingual Service Desk Analyst (Japanese)
Gratitude IncMultilingual Service Desk Analyst (Japanese)
Job Description
Key Skills
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Description / Requirements
Job Title: Multilingual Service Desk Analyst (Japanese)
Category: Service Desk / End User Services
Work setup: Onsite in One World Square, Mckinley Hill. Taguig City
Salary: PHP 90,000 – 100,000
Employment Type: Full Time
HC: 1
Position Description:
• ​We are seeking a dedicated and enthusiastic Japanese-speaking L1 Customer Support Agent to join our growing team.
• The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.
• The ideal candidate will have a passion for helping customers, strong communication skills, and a basic understanding of technical troubleshooting.​​
Qualifications:
• Can speak, read, and write in English and Japanese Language.
• Candidates must have technical support or service desk experience
• Native Japanese with PRV who don’t need a working visa residing in PH
• Non-native Japanese who is permanently residing here in PH
• Fluent in Japanese & English
• Customer Service & Support
• Detail-oriented
• Windows
• M365
• Strong communication skills
• Technical troubleshooting
• Help Desk/ IT Services
PRE-SCREENING QUESTIONS:
What active visa do you have in the Philippines?
What is your level of proficiency in speaking, reading, and writing Japanese?
How many years of Service Desk/ Technical support experience do you have?
Are you amenable to working onsite and with a shifting work schedule in Taguig?
How much is your last drawn and salary expectation?
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
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- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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