New company hiring quality manager with amazing salary offer

Gratitude Inc

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1 month ago

New company hiring quality manager with amazing salary offer

10-20 Year(s)

80 - 100 Thousand p.m

Manila (Alabang Muntinlupa City, Makati, Pasig, Cubao Quezon City, Taguig)

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Job Description

Key Skills

Quality Management System BPO Hiring BPO Call center Service quality manager Quality associate manager BPO Team Lead - Quality

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Quality management is essential for every organization, regardless of its size or industry. Poor quality can cause customer dissatisfaction, reduced revenue, and even legal issues. To ensure that product quality meets the required standards, it is crucial to hire a quality manager. Our job description template can assist you in finding the best candidates for the job opening.

A quality manager makes sure products or services meet customer expectations. They oversee quality control, ensuring products comply with standards and specifications. The role demands strong leadership skills, plus the ability to analyze data and communicate well with team members and stakeholders.

Quality manager responsibilities

Develop and implement quality control processes, procedures, and policies to ensure that products or services meet or exceed customer expectations.

Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement.

Lead and manage a team of quality control personnel, providing guidance, coaching, and support as needed.

Communicate with other teams, departments, and stakeholders to ensure that quality control processes are aligned with business objectives.

Perform audits of quality control processes, identifying areas for improvement and making recommendations for corrective action.

Work with suppliers and vendors to ensure that raw materials and components meet established quality standards.

Manage and maintain quality control documentation, ensuring that all necessary records and reports are accurate and up-to-date.

Train team members on quality control processes, procedures, and policies, ensuring that they have the knowledge and skills necessary to perform their jobs effectively.

Participate in cross-functional teams to develop and implement new products or services, ensuring that quality control processes are integrated into the development process.

Stay up-to-date with industry trends and best practices related to quality control, sharing knowledge and insights with team members and stakeholders.

Quality manager required skills

Strong leadership skills, with the ability to motivate and inspire team members to achieve business objectives.

Excellent analytical skills, with the ability to analyze data and identify trends.

Strong communication skills, with the ability to communicate effectively with team members and stakeholders at all levels.

Attention to detail, with the ability to identify and resolve issues quickly and effectively.

Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.

Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

Knowledge of quality control processes, procedures, and policies.

Knowledge of relevant industry standards and regulations.

Proficiency in Microsoft Office Suite and other relevant software applications.

Qualifications

Bachelor's degree in a relevant field, such as engineering or business.

5+ years of experience in quality control or a related field.

Strong leadership and management skills.

Excellent analytical and communication skills.

Knowledge of quality control processes and procedures.

Knowledge of relevant industry standards and regulations.

Proficiency in Microsoft Office Suite and other relevant software applications.

Conclusion

In conclusion, a Quality Manager is an essential role in any organization that values quality and efficiency. With the job description template outlined above, businesses can attract qualified candidates who possess the necessary skills and experience to manage and implement quality control processes. By fostering a culture of continuous improvement and attention to detail, the Quality Manager will not only enhance the overall product or service quality but also contribute to the success of the organization as a whole.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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