Norwegian-Speaking Service Desk / IT Support Analyst

Gratitude Inc

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1 month ago

Norwegian-Speaking Service Desk / IT Support Analyst

2-6 Year(s)

70 - 80 Thousand p.m

Manila (Makati, Ortigas, Pasay City, Taguig)

Job Description

Key Skills

Technical Support Bilingualism C1 Proficiency prior experience or knowledge in software/creative tools troubleshooting technical support

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Norwegian-Speaking Service Desk / IT Support Analyst

Location: Taguig City (Onsite)
Schedule: Mid / Night Shift (Shifting)
Employment Type: Full-Time
Salary: PHP 70,000 – 80,000

We are looking for a Norwegian-speaking Service Desk / IT Support Analyst to provide technical support and assist end users. The role involves troubleshooting IT issues, responding to inquiries, and ensuring timely resolution of service requests while maintaining high customer satisfaction.

Key Responsibilities

Provide support via phone, email, and ticketing system
Troubleshoot basic IT and technical issues
Document incidents and escalate complex cases
Maintain service quality and meet support metrics
Collaborate with teams to resolve user concerns

Qualifications

Fluent in Norwegian and English (written & verbal)
Minimum 2 years of IT or technical support experience
Strong problem-solving, customer service, and computer skills
Vocational, undergraduate, or bachelor’s degree in any field
Native speakers or C1-level Norwegian preferred

Eligibility

Filipino citizens residing in the Philippines, or foreign nationals with valid PRV/TRV visa
Must be willing to work onsite in Taguig with a shifting schedule

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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