Onsite Customer Service Specialist – UK Telco Account
Gratitude IncOnsite Customer Service Specialist – UK Telco Account
Job Description
Key Skills
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We are currently seeking dynamic professionals to join our specialized UK Telecommunications team. This role centers on delivering high-quality customer support, billing assistance, and technical troubleshooting for premium telecom subscribers in the United Kingdom.
Minimum Qualifications:
* Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
* Experience: Must possess more than six (6) months of continuous BPO experience.
* Work Setup: Strictly an onsite operational role at our local site.
Core Responsibilities:
* Efficiently resolve inquiries regarding mobile and broadband services, plans, and account management.
* Navigate internal databases accurately while adhering to international service level agreements.
* Maintain a high standard of professional customer care tailored to the UK market.
Benefits & Compensation:
* Competitive base salary package with standard night differential pay.
* Comprehensive HMO and wellness benefits package upon hire.
* Structured career development paths within a global telecommunications campaign.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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