Operational manager - From Bpo healthcare company
Gratitude IncOperational manager - From Bpo healthcare company
Job Description
Key Skills
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Description / Requirements
Designation/ Role: Manager / Senior Manager / Operations Manager
Department: Accounts Receivable
Work Timing: Night Shift
Qualifications: Graduate (Any Stream)
Salary: Maximum of 100k including benefits
Skills:
Proven experience as Manager/Sr Manager or similar position.
Experience with recruiting and performance evaluation processes.
Familiarity with financial and customer service principles.
Good math skills with the ability to create and analyze reports, spreadsheets
Proficient user of MS Office (MS Excel in particular).
Leadership and organizational abilities.
Interpersonal and communication skills.
Problem-solving attitude.
Willingness to work in US Shift.
Experience:
10+ Years of healthcare experience in RCM.
College Graduate
Job Description:
Delivery of work as per SOWs, maintain client confidence, expand team in terms of,
improvement in process standards and associate efficiency.
Job Responsibilities
Improve Accounts/Teams Performance
Developing the team to execute business operations and cater to projected growth efficiently
Manage all facets of professional billing revenue cycle processes;
Conduct performance appraisals for the TLs, QAs and Associates
Planning and managing the unit's operations and ensuring its success as a profit center
Training the team and developing operating processes & systems to deliver outstanding client services
Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time
Analyzing the workflow to improve process quality and enhance productivity
Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.
Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management
Submits periodic reports to the superiors on the performance and the growth plans available with the client
Contribute towards minimizing attrition & absenteeism
To be considered for this position, applicants need to meet the following qualification criteria:
Role
Manager-Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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