Operations Lead | TSYS Production Support | Quezon City
Gratitude IncOperations Lead | TSYS Production Support | Quezon City
Job Description
Key Skills
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We’re hiring an experienced Operations Lead with strong TSYS, SQL, Unix/Linux, and production support expertise to lead critical technical operations and L2 support in a fast-paced financial services environment.
Location: Eton Centris, Quezon Avenue, Quezon City (Onsite)
Schedule: Shifting
Start Date: ASAP
What You’ll Do
* Act as the primary technical authority for TSYS-related operations and solution reviews
* Lead production support, incident triage, root cause analysis, and technical escalations
* Evaluate system performance, scalability, resilience, and operational readiness
* Work closely with internal teams and external partners to resolve complex issues
* Drive faster issue resolution and reduce operational risk across critical payment systems
* Lead operational calls and support continuous improvement initiatives
What We’re Looking For
* College graduate
* 8-10 years of relevant experience with leadership or lead-level exposure
* Strong hands-on experience with SQL and Unix/Linux
* Experience with TSYS platforms, ISO 8583, production support, and ticket management
* Strong troubleshooting, root cause analysis, and stakeholder management skills
* Experience with tools such as Splunk, AppDynamics, or Dynatrace is an advantage
Why Join?
* Lead mission-critical operations in a high-impact financial environment
* Work with enterprise-scale payment and transaction systems
* Collaborate with technical and business stakeholders on strategic initiatives
* Competitive compensation and strong leadership growth opportunities
If you have strong TSYS production support and operations leadership experience, send your updated CV today.
Only shortlisted candidates will be contacted.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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