Operations Manager - Credit Card Fraud and Collections [Work Onsite - Alabang]

Gratitude Inc

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12 hours ago

3-7 Year(s)

₱ 60 - ₱ 70K p.a

Manila

Job Description

Key Skills

Credit & Collection

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Gratitude Philippines need someone who has Fraud and Collections experience for Credit cards as an Operations Manager for at least 3-5 years

Must have a COMBINED CREDIT CARD FRAUD and COLLECTIONS experience.

Willing to work ONSITE

Location: Alabang

Salary: 74,000

- OM with Fraud Background for Credit Cards Collections and Fraud

- Pls look for candidates with Fraud experience (credit card) from Synchrony, Genpact, Telus, WNS or any companies which handled Greendot account.

Work Experience Requirements

• Minimum of 5 years total experience in Business Process Off-shoring

• Should have worked in Credit Card Fraud and Collections processes (such as but not limited to: Experience in mitigating online fraud, such as account takeover, phishing, online card testing, etc.) for at least 1 year

• Candidates should have at least two years of experience as Manager - Ops

• Must possess strong decision making and accountability skills

• Knowledgeable of best practices within a service-oriented sales environment

• Demonstrated ability to achieve sales goals through the management of individual performance objectives

• Must be comfortable in a Collections and Fraud management environment and possess the ability to overcome objections

• Deep understanding of the online payments landscape across all participants – issuer, merchant, acquirer and network

• Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure

• Strong training and presentation skills

• Must be effective while working both individually and as part of a team

Role

Manager -Customer Service

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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