Operations Manager
Gratitude IncOperations Manager
Job Description
Key Skills
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Job Description:
Delivery of work as per SOWs, maintain client confidence, expand team in terms of,
improvement in process standards and associate efficiency.
Job Responsibilities
· Improve Accounts/Teams Performance
· Developing the team to execute business operations and cater to projected growth efficiently
· Manage all facets of professional billing revenue cycle processes;
· Conduct performance appraisals for the TLs, QAs and Associates
· Planning and managing the unit's operations and ensuring its success as a profit center
· Training the team and developing operating processes & systems to deliver outstanding client services
· Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time
· Analyzing the workflow to improve process quality and enhance productivity
· Developing the organization & policies to motivate & retain the workforce, manage the funds flow,
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
NA, kenya
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