Operations Manager (PHRN)
Gratitude IncOperations Manager (PHRN)
Job Description
Key Skills
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Functional Title: Operations Manager.
Educational Background: B.S Nursing
Qualifications:
8+ years of related experience or equivalent combination of education and experience
required to include 2+ years of direct clinical care OR 2+ years of case
management/utilization management required.
Bachelor's degree in nursing (BSN) from accredited college or university or equivalent work experience preferred.
Certification in case management, pharmacy,
rehabilitation nursing or a related specialty is highly preferred.
Proficiency in all Microsoft Office products including Project, Word, Excel, PowerPoint,
Visio, and SharePoint
Knowledge of behavioral health, medical bill coding, case management practice, URAC
standards, Utilization review, pharmaceuticals to treat pain, pain management
process, drug rehabilitation, state workers compensation guidelines, periods of
disability, and treatment needed is preferred
Excellent oral and written communication, including presentation skills
Leadership/management/motivational skills as well as analytic and strong
organizational skills
Ability to work in a team environment and to meet or exceed Performance
Competencies
Previous experience of managing a team size of 100 FTEs
Main Roles and Responsibilities:
Manages overall operations and is responsible for the effective and successful
management of productivity, quality control, and safety measures as established and
set by the project.
Ensures safe and efficient operations. Serves as a company representative on
regulatory and mandatory issues.
Enhances the operational procedure, systems, and principles in the areas of
information flow and management, business processes, enhanced management
reporting, and look for opportunities to expand systems.
Carries out supervisory responsibilities in accordance with company's policies and
applicable laws.
Additional Roles and Responsibilities:
Interviewing, selection, and hiring
Training new and existing employees
Planning, assigning, and directing work to subordinates
Authoring and discussing with employees performance appraisals
Addressing employee performance and corrective action plans
Driving employee motivation and rewards
Communicating job expectations
Contributing operations information and recommendations to strategic plans and
reviews; prepare and complete action plans; implement production, productivity,
quality, and customer-service standards; resolve problems; complete audits; identify
trends
Skills and Proficiencies:
Leadership
Conflict Management
Organization
Decision-Making
People Management
Data Entry Skills
Data Processing Skills
Reporting Skills
Deadline-Oriented
Critical Thinking Skills
Problem Solving Skills
Planning and Organizing
Excellent Communication Skills
Persuasiveness
Influencing and Leading
Stress Tolerance
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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