Operations Manager (Sr Manager Level)
Gratitude IncOperations Manager (Sr Manager Level)
Job Description
Key Skills
7 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Manager (Sr. Manager level)
Account: Content Moderation
Salary: Max of 110k
Work location/Set up: Onsite/ Alabang
Shift Schedule: GY
Job Summary:
We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.
Key Responsibilities:
Lead, coach, and manage a team of content moderation specialists to meet operational goals.
Monitor performance metrics, provide feedback, and implement improvement plans.
Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
Collaborate with cross-functional teams to optimize workflow and operational efficiency.
Prepare and present operational reports and insights to senior management.
Implement process improvements and drive initiatives to enhance team performance.
Address escalations and provide solutions promptly.
Qualifications:
Minimum of 2 years’ experience as a Manager in a BPO environment(must)
Strong background in Trust and Safety and/or Content Moderation(must )
Proven leadership and people management skills.
Excellent problem-solving, communication, and analytical skills.
Can start immediately.
Willing to work onsite at Alabang.
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Team Leader
Gratitude Inc1 - 2 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
1 - 9 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
2 - 5 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Service Desk Transformation Consultant
Gratitude Inc6 - 8 Year(s)
100 - 130 Thousand p.m
Manila, Philippines
MASSIVE BPO HIRING
Gratitude Inc0 - 1 Year(s)
15 - 45 Thousand p.m
Manila, Philippines
Customer Service Representative(Clinical)
Gratitude Inc0 - 1 Year(s)
15 - 20 Thousand p.m
Manila, Philippines
Quality Assurance Specialist
Gratitude Inc3 - 5 Year(s)
Confidential
Manila, Philippines
CSR -UK Banking/Collection Account
Gratitude Inc1 - 3 Year(s)
20 - 30 Thousand p.m
Manila, Philippines