Operations Manager with BPO Healthcare Experience

Gratitude Inc

204 Views

22 hours ago

10-15 Year(s)

₱ 90 - ₱ 100K p.m

Job Description

Key Skills

Recruitment BPO Recruiter Knowledge of MS Office – Excel, PowerPoint, Word Performance Evaluation

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Job Description:

Delivery of work as per SOWs, maintain client confidence, expand team in terms of,

improvement in process standards and associate efficiency.

Job Responsibilities

 Improve Accounts/Teams Performance

 Developing the team to execute business operations and cater to projected growth efficiently

 Manage all facets of professional billing revenue cycle processes;

 Conduct performance appraisals for the TLs, QAs and Associates

 Planning and managing the unit's operations and ensuring its success as a profit center

 Training the team and developing operating processes & systems to deliver outstanding client services

 Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time

 Analyzing the workflow to improve process quality and enhance productivity

 Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.

 Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management

 Submits periodic reports to the superiors on the performance and the growth plans available with the client

 Contribute towards minimizing attrition & absenteeism

Experience:

10+ Years of healthcare experience in RCM.

Skills:

 Proven experience as Manager/Sr Manager or similar position.

 Experience with recruiting and performance evaluation processes.

 Familiarity with financial and customer service principles.

 Good math skills with the ability to create and analyze reports, spreadsheets

 Proficient user of MS Office (MS Excel in particular).

 Leadership and organizational abilities.

 Interpersonal and communication skills.

 Problem-solving attitude.

 Willingness to work in US Shift.

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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