Operations Supervisor

Gratitude Inc

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1 month ago

Operations Supervisor

2-5 Year(s)

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Detail oriented Proficient in MS Office Proficiency in MS Office, QA tools, and CRM/contact center systems.

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Job Title: Operations Supervisor

Account: Property & Casualty Insurance

Salary: 40-42K

Work location: On-site at Alabang

Shift Schedule: GY

SD: 13-Feb

Qualifications:

•Bachelor’s degree required; equivalent work experience accepted (undergrad, associate, or 2 years of experience not acceptable).

•1–2 years of pure insurance experience in Property & Casualty -Life & Annuities, including billing, account management, or policy servicing

•Minimum 2–3 years of contact center experience, with at least 1 year in a leadership or supervisory role. (If not, do not upload the candidate.)

•Strong knowledge of insurance billing processes and ECC account management.

•Excellent analytical, communication, and documentation skills.

•Proficiency in MS Office, QA tools, and CRM/contact center systems.

•Detail-oriented with the ability to identify trends and recommend solutions.

•BPO experience required; candidates without it should not be uploaded.

Role

Customer Delivery Supervisor

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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