Operations Supervisor

Gratitude Inc

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2 days ago

Operations Supervisor

1-4 Year(s)

35 - 45 Thousand p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Accounts Management Administrative Decision Making

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Job Title: Operations Supervisor

Account: Travel or Hospitality

Salary:

Entry- 25,500

Max- 35,000 but can go higher up to 45,000 depending on the skills, qualifications, performance and credentials of the candidate

Work location/Set up: Onsite, IT Park Cebu and Pasay, Philippines (MOA)

Shift Schedule: GY

HC :

MOA- 5

Cebu IT Park- 5

***Former employee of Teleperformance – not eligible for rehire, either direct or through a third party***

Job Description:

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

•Call center-based customer support in response to a high volume of low complexity inquiries

•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

•Acting as liaison between customers, production and distribution departments related to specific customer orders

•Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Required Skills:

With 1-4 years of experience as Operations Supervisor

Travel or Hospitality experience is not limited to BPO. Hiring team is accepting candidates with non-BPO T&H experience.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Pre-Screening Notes:

Educational Attainment:

Years of Experience as Operations Supervisor:

Total BPO Experience (years):

With Travel or Hospitality Experience? (Yes/No – specify account):

Site Preference: (MOA or Cebu)

Last Drawn Salary:

Expected Salary:

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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