Operations Supervisor

Gratitude Inc

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1 day ago

Operations Supervisor

2-5 Year(s)

Manila (Makati)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Call Centre skills

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Job Title: Operations Supervisor

Account: Telco/Telco Sales

Salary:

Entry- 25,500

Max- 35,000

Work location/Set up: Onsite, Makati City, Philippines (Alphaland)

Shift Schedule: GY

Job Description:

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

•Call center-based customer support in response to a high volume of low complexity inquiries

•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

•Acting as liaison between customers, production and distribution departments related to specific customer orders

•Providing technical and non-technical customer support in a walk-in service center Incumbents may.tching to this specialization are not compensated based on achievement of sales targets.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Required Skills:

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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